Customer experience that drives your business

We pave pleasant customer journeys for over 5 million customers a month. Including you.

Our services create true business value

Service
Design

60% more cross-sold products for Union

More about service

Digital
Product Design

244% increase of signed contracts for Orange

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CX Transformation

100k saved on misaligned projects for Dôvera

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We are Lighting Beetle

78 doers & explorers

We bridge the gap between people and businesses through pleasant customer experiences.

Get to know us

Members of

SapieIT Asociácia SlovenskaSlovensko digitalBureau of digitalAsociácia digitálnych marketingových agentúr

Founders of

Experience conferenceUX BoxSlovenská user experience asociácia

Journal

Great design comes from curious and inquisitive minds.

Get inspired

When a loyalty program benefits both the brand and the customer

A successful loyalty program stands on three pillars: meaningful benefits, strong data, and a clear business objective. Connecting these elements into a system drives engagement and increases long-term customer value, instead of becoming just another drop in the ocean.

Service Blueprint

Design high-quality and efficient services with service blueprint. Besides understanding the customer journey, it helps optimize the process of customer service.